Privacy Policy

Dr. Wahaab's Pranic Acupuncture · Last updated: 13 June 2026

This Privacy Policy explains how Dr. Wahaab's Pranic Acupuncture ("we", "us", "our", or "the Clinic") collects, uses, stores, shares and protects your personal information when you interact with us — including through our website drwahaabspranicacupuncture.com, our advertisements and lead forms on Facebook and Instagram, WhatsApp, phone calls, and in person at our clinic.

We are based in Tamil Nadu, India, and we process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and its rules as in force from time to time. By sharing your information with us, you consent to the practices described in this policy.

1. Who We Are

Dr. Wahaab's Pranic Acupuncture is a wellness and healing clinic offering acupuncture and allied therapies (including pranic acupuncture, cosmetic acupuncture, pediatric acupuncture, geriatric acupuncture, fertility acupuncture, pranic healing, homeopathy, flower remedies, magneto therapy, Sujok acupuncture, acupressure and hijama/cupping).

2. Information We Collect

We only collect information that you choose to provide or that is necessary to respond to you and provide our services.

a. Information you give us directly

• Contact details — your name, phone number, WhatsApp number and email address.
• Enquiry details — the treatment you are interested in, your location/city, preferred appointment times, and any message you send us.
• Health-related information you choose to share — if you voluntarily describe a condition, symptom, age, or concern (for example, fertility, skin, pediatric or geriatric matters) so we can advise you. We treat this as sensitive information and handle it with extra care.

b. Information collected automatically

• Basic technical data when you visit our website, such as your IP address, browser type, device information, and pages viewed, collected through cookies and similar technologies (see Section 8).

c. Information from advertising platforms

When you submit a lead form through our advertisements on Facebook or Instagram (Meta), Meta passes to us the details you entered in that form (typically your name, phone number and/or email and your treatment interest). Your interaction on those platforms is also governed by Meta's own Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and answer your questions;
• Contact you by phone, WhatsApp, SMS or email to discuss suitable treatments and schedule appointments;
• Provide and manage the treatments and services you request;
• Send you relevant information, reminders and offers about our services (only where you have agreed to receive them);
• Improve our website, services and advertising;
• Comply with legal and regulatory obligations.

4. Legal Basis and Your Consent

We process your personal data on the basis of the consent you give us when you submit a lead form, fill out a contact form, message us, or otherwise share your details, as well as for the legitimate purpose of responding to and serving you. You may withdraw your consent at any time by contacting us using the details in Section 11. Withdrawing consent will not affect processing already carried out, but may mean we can no longer assist you with your enquiry.

5. How We Share Your Information

We do not sell or rent your personal information. We may share it only:

• With trusted service providers who help us operate (for example, website hosting, messaging tools, or marketing/CRM partners who manage our advertising and follow-ups on our behalf), under confidentiality obligations and only to the extent needed;
• With advertising platforms such as Meta strictly to deliver and measure our advertisements;
• Where required by law, regulation, court order, or a lawful request from a government authority;
• To protect our rights, safety, or property, or those of others.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy — to respond to your enquiry, provide ongoing care, and meet legal requirements — after which it is deleted or anonymised. If you ask us to delete your data and we are not legally required to keep it, we will do so.

7. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can control or disable cookies through your browser settings; disabling them may affect some features of the site.

9. Children's Information

Some of our treatments (such as pediatric acupuncture) are intended for children. Where treatment relates to a child (an individual under 18 years of age), we expect the enquiry and consent to be provided by a parent or lawful guardian. In line with the DPDP Act, we require verifiable parental consent before knowingly processing a child's personal data, and we do not undertake tracking, behavioural monitoring, or targeted advertising directed at children. If you believe a child's data has been provided to us without appropriate consent, please contact us and we will address it.

10. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you and a summary of how it is processed;
• Correct, complete or update inaccurate or incomplete data;
• Erase your personal data where it is no longer needed and not required to be retained by law;
• Withdraw consent at any time;
• Nominate another individual to exercise your rights in the event of death or incapacity;
• Grievance redressal — raise a complaint about how we handle your data.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time as required by law.

11. Contact & Grievance Officer

For any questions, requests, or complaints about this policy or your personal data, please contact:

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

13. Governing Law

This Privacy Policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts of Chengalpattu / Chennai, Tamil Nadu.